Refund policy

📋 Return & Refund Policy

⏱️ Return Window

You have 14 days from the date you receive your order to request a return or exchange.

✅ Eligibility Rules

• Items must be unused, unworn and in original condition

• All original tags, packaging and labels must still be attached

• Proof of purchase/order number is required

🚫 Non‑Returnable Items

• Underwear, socks or swimwear (for hygiene reasons)

• Items marked as "Final Sale" or "Clearance"

🔄 How It Works

1. Email us at exclusivebrainzz@gmail.com with your order number and reason for return

2. We’ll get back to you within 24 hours with return instructions

3. Once we receive and check your item, we’ll process your refund or exchange

💸 Refund Details

• Refunds are issued to your original payment method

• Please allow 3–5 working days for the funds to show in your account

• Original shipping fees are non‑refundable

• Customer is responsible for return shipping costs unless the item is faulty or sent incorrectly

❓ Questions?

If you need help or have any questions, just hit us up at exclusivebrainzz@gmail.com — we’re here to help!